we use Narrative predominantly in the production moulding end of our business to document & refer back to things like mould setup parameters, process parameters, packaging instructions, QC checks, resin information etc.  We also document the trials/testing of all newly built moulds.  We than have a record of the process parameters used for these tests & we can easily share this with our customers, giving them a baseline to which they can develop their own process once the mould is received.  We also document the issue that arise in testing & what the action plan is to address the issues – this comes in handy for SRED time.

We also use narrative to document mould servicing/inspections.  The toolmakers take pictures of & note their findings when a mould comes in for service or repairs– this gives us a record of when the mould was here, what we noted, what was done & this can be shared with the customer as well so its nice value added.