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  • Invaware

Using Mr. Narrative to Navigate Operational Changes & Challenges

Updated: Jun 15, 2020

This year has been a year like no other, and it’s not even half over! We are currently facing an unprecedented global crisis known as COVID-19. This pandemic has affected everyone differently, depending on where you live. Each country, state and province has handled things a little bit differently, but one thing is for sure - we have all been affected. Some of our customers have been forced to shut down operations entirely, however many businesses that fall within our scope industry are required to find safe ways to operate in order to continue to supply goods and services to other essential businesses. Some companies are running with smaller than normal teams in order to practice safe physical distancing, while others have those who can work remotely working from their homes in order to remain in isolation.

Since the start of it all, we have heard from customers and potential customers alike about how beneficial a platform like Mr. Narrative is during times like these. When many employees are set up remotely, Mr. Narrative has been able to provide an additional avenue of communication and knowledge sharing. It allows those still operating in the shops to input images to show issues or get opinions from those stationed at home. Mr. Narrative allows you to easily mark up the image with shapes, arrows and text in order to clearly communicate what the receiver is supposed to be paying attention to, which makes it a much better option than sending an image via email. It also provides a record of the issue/question for future reference. For example, if you create a Library in Mr. Narrative for Part A, you can have a Book for “Quality Control” and a Chapter can be put in place for each instance you run this part. Any issues that arise during the run can be photo documented in this book, and can be viewed by any manager or engineer who may be working remotely. They can then edit the page and provide additional notes or information to help resolve any quality issues.

Another obstacle people are looking to overcome is finding appropriate ways to communicate with customers. Mr. Narrative allows you to make project based Libraries and Books that you can share and collaborate on with customers to continue working on their projects and get valuable feedback to ensure it is finished on time and correctly.

Some of our more established customers are seeing great benefits from having all their processes and procedures documented in an easy to follow, step by step manner. Employees are being required to tend to tasks they normally may not be responsible for due to smaller than normal workforces, and having these processes documented allows them to confidently execute on these duties. The absence of Mr. Narrative, or a system similar, has revealed glaring gaps to many companies. Running with a skeleton crew may mean some of the knowledge required to keep things running smoothly may be missing, if it only resides inside the heads of your workforce. It is more obvious than ever before how important it is to document the ins and outs of your operation.

Whatever your situation is, we want to thank you for doing your part to help slow the spread of COVID-19. With financial stability hanging in the balance for many businesses across the globe, we want to continue to offer 40% off your first year of Mr. Narrative (offer valid until June 30th, 2020). If you’re not ready to commit, but want to start seeing the benefits, we would be happy to set you up with a 90 day free trial. Please contact us at to take advantage of either of these offers.

Continue to stay healthy and safe. We’re in this together, and we will persevere.

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